STEELWAVE SOLUTIONS LLC
PRIVACY POLICY
Last updated: 13/11/2025
Introduction
Steelwave Solutions LLC (“the real assam tea”) and its subsidiaries (“Steelwave Solutions LLC,” “SteelwaveSolutions.us,” “we,” or “us”) own and operate websites (the “Websites”) located at http://steelwavesolutions.us/ and may have previously, now, or in the future own and/or operate a Steelwave International mobile application (collectively, the “Platform”). Your access and use of the Platform, any part thereof, or anything associated therewith, including its content (“Content”), any products or services provided through the Platform or otherwise by Steelwave, and any affiliated website, software, or application owned or operated by Steelwave (collectively, including the Platform and the Content, the “Service”) are subject to this Privacy Policy unless specifically stated otherwise. We are committed to respecting the privacy of users of the Service.
We created this Privacy Policy (“Privacy Policy“) to tell you how Steelwave collects, uses, and discloses information in order to provide you with the Service. By creating, registering, or logging into an account through the Service, or otherwise accessing or using the Service, you are acknowledging the most recent version of this Privacy Policy. If we make any changes to our Privacy Policy, we will post the revised Privacy Policy and update the “Last updated” date of the Privacy Policy. If you are using the Service on behalf of an individual other than yourself, you represent that you are authorized by such individual to act on such individual’s behalf and that such individual acknowledges the practices and policies outlined in this Privacy Policy.
Limitations on Use by Minors
Our Service is generally intended for use by individuals who are at least eighteen (18) years of age or such older age as may be required by applicable state laws in the jurisdiction in which an individual utilizes the Service. Individuals who are between the ages of thirteen (13) and eighteen (18) (or such older age of majority) may use the Service for the acquisition of herbal and “over the counter” vitamins, minerals, and supplements (to the extent made available) if a parent or legal guardian provides consent to such use. The Service is not designed or intended to attract, and is not directed to, children under thirteen (13) years of age. If we obtain actual knowledge that we have collected personal information through the Platform from a person under thirteen (13) years of age, we will use reasonable efforts to refrain from further using such personal information or maintaining it in retrievable form. Furthermore, if you are under sixteen (16) years of age, then you (or your parent or legal guardian if you are under age 13) may at any time request that we remove content or information about you that is posted on the Platform.
Please submit any such request (“Request for Removal of Minor Information”) to either of the following:
By email: info@steelwavesolutions.us, with a subject line of “Removal of Minor Information.”
For each Request for Removal of Minor Information, please state “Removal of Minor Information” in the email and clearly state the following in the body of the request:
- The nature of your request
- The identity of the content or information to be removed
- The location of the content or information on the Platform (e.g., by providing the URL)
- That the request is related to the “Removal of Minor Information”
- Your name, street address, city, state, zip code, and email address, and whether you prefer to receive a response to your request by mail or email
We will not accept any Request for Removal of Minor Information via telephone or facsimile. Steelwave Solutions LLC is not responsible for failing to comply with any Request for Removal of Minor Information that is incomplete, incorrectly labeled, or incorrectly sent. Please note that we are not required to erase or otherwise eliminate, or enable erasure or elimination of such content or information in certain circumstances, such as, for example, when an international, federal, state, or local law, rule, or regulation requires Steelwave Solutions LLC to maintain the content or information; when the content or information is stored on or posted to the Site by a third party other than you (including any content or information posted by you that was stored, republished, or reposted by the third party); when Steelwave Solutions LLC anonymizes the content or information so that you cannot be individually identified; when you do not follow the aforementioned instructions for requesting the removal of the content or information; and when you have received compensation or other consideration for providing the content or information.
The foregoing is a description of Steelwave Solutions LLC’s voluntary practices concerning the collection of personal information through the Service from certain minors and is not intended to be an admission that Steelwave Solutions LLC is subject to the Children’s Online Privacy Protection Act, the Federal Trade Commission’s Children’s Online Privacy Protection Rule(s), or any similar international, federal, state, or local laws, rules, or regulations.
Protected Health Information
When you set up an account with Steelwave, you are creating a direct customer relationship with Steelwave that enables you to access and/or utilize the various functions of the Platform and the Service as a user. As part of that relationship, you provide information to the Platform, including but not limited to your name, email address, shipping address, phone number, and certain transactional information that we do not consider to be “protected health information” or “medical information.” As of the last update of this privacy policy, “Protected Health Information” is not collected by Steelwave.
However, should Steelwave Solutions LLC expand its Platform and Services in the future to require collecting or handling “Protected Health Information,” Steelwave is aware that in using certain components of the Service, you may also provide certain health or medical information that may be protected under applicable laws. Steelwave Solutions LLC is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time (collectively, “HIPAA”).
In the future, one or more of the labs, pharmacies, or medical groups that we may do business with at that time may or may not be a “covered entity” or “business associate” under HIPAA, and Steelwave Solutions LLC may in some cases be a “business associate” of a pharmacy or medical group. It is important to note that HIPAA does not necessarily apply to an entity or person simply because there is health information involved, and HIPAA may not apply to your transactions or communications with Steelwave or future affiliates such as medical groups, providers, labs, or pharmacies.
To the extent Steelwave Solutions LLC is deemed a “business associate,” however, and solely in its role as a business associate, we may be subject to certain provisions of HIPAA with respect to “protected health information,” as defined under HIPAA, that you provide to Steelwave, the medical group, or the providers (“PHI”). In addition, any medical or health information that you may provide that is subject to specific protections under applicable state laws (collectively, with PHI, “Protected Information”), will be used and disclosed only in accordance with such applicable laws.
However, any information that does not constitute Protected Information under applicable laws may be used or disclosed in any manner permitted under this Privacy Policy. Protected Information does not include information that has been de-identified in accordance with applicable laws. Should we expand into “Protected Health Information” areas, we will be working with medical groups and providers that have adopted a Notice of Privacy Practices that describes how they use and disclose Protected Information.
By accessing or using any part of the Service (after any future date of expansion into said areas), you acknowledge receipt of the Notice of Privacy Practices from your medical group and provider(s). By accessing or using any part of the Service, currently or in the future, you understand that even if HIPAA does apply to Steelwave Solutions LLC, the medical groups, the providers, the labs, or the pharmacies, any information that you submit to Steelwave that is not intended and used solely for the provision of diagnosis and treatment by the medical group and providers, laboratory services by the labs, or prescription fulfillment by the pharmacies, is not considered Protected Information and will only be subject to our Privacy Policy and any applicable state laws that govern the privacy and security of such information.
For purposes of clarity, information you provide to Steelwave to register and set up an account on the Platform, including your name, username, email address, shipping address, and phone number, are not considered Protected Information.
Information We Collect
We collect personal information such as your name, phone number, email address, and any other details you provide when using our services or submitting forms on our website. We may also collect information automatically through cookies and analytics tools to improve user experience and site functionality.
How We Use Your Information
We use this information to provide and improve our products and services, process transactions, communicate with you, and send you relevant updates or promotional messages (with your consent). Your information also helps us improve our customer support and personalize your experience.
Information Sharing and Disclosure
We do not share, sell, or rent any personal or opt-in information to anyone — including our own team members who are not directly involved in providing services to you. Your data is kept strictly confidential and used only for the purposes described in this Privacy Policy. Specifically, any mobile numbers or SMS opt-in data collected for messaging purposes will not be shared, sold, rented, or disclosed to any third parties or affiliates. SMS consent is not shared with third parties or affiliates.
SMS Messaging and Consent
By providing your phone number, you consent to receive SMS messages from Steelwave Solutions LLC regarding updates, promotions, and customer support. Message and data rates may apply. Messaging frequency may vary. You can opt out at any time by replying STOP, and for help, reply HELP or contact us at info@steelwavesolutions.us. We do not share, sell, or rent your mobile opt-in information or SMS consent with any third parties or affiliates. Your consent is used solely to send text messages directly from Steelwave Solutions LLC.
SMS Consent is Not Shared with Third Parties
We respect your privacy and your mobile information. Any mobile numbers collected for SMS communications will be used exclusively for delivering messages related to Steelwave Solutions LLC. We do not share, sell, rent, or disclose your mobile opt-in data or consent with any third parties or affiliates. Your SMS consent remains strictly confidential and is used solely for communication from our company.
Sensitive Personal Information or Government ID
We may collect government-issued identifiers such as driver’s license, passport number, and social security numbers.
Photographic or Video Images
Submitted for identification or non-diagnosis or treatment purposes, including photographs of your driver’s license or passport.
Account Access Information
We collect information such as a username or account number in combination with a password, security or access code, or other credential that allows access to an account.
Sensitive Demographic Data
We collect information about racial or ethnic origin. We do not share, sell, rent, or disclose your mobile opt-in data or consent with any third parties or affiliates.
Contents of Communications
We collect the contents of communications that you make via our Service.
Information We Collect Automatically
When you use our services, we collect some information automatically. For example:
Identifiers and Device Information
When you visit our websites, our web servers automatically log your Internet Protocol (IP) address and information about your device, including device identifiers (such as MAC address); device type; and your device’s operating system, browser, and other software including type, version, language, settings, and configuration. As further described in the “Cookies, Mobile IDs, and Similar Technologies” section below, our websites and online services store and retrieve cookie identifiers, mobile IDs, and other data.
Geolocation Data
Depending on your device and app settings, we collect geolocation data when you use our apps or online services. This information may include precise geolocation data, meaning data derived from a device that is used to locate you within a circle with a radius of 1,850 feet or less, which is considered a type of sensitive personal information.
Usage Data
We automatically log your activity on our websites, apps, and connected products, including the URL of the website from which you came to our sites, pages you viewed, how long you spent on a page, access times, and other details about your use of and actions on our website. In some instances, such usage data may be sensitive personal information if it relates to browsing activity on health-specific sites.
Information we create or generate. We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”). For example, we infer your general geographic location (such as city, state, and country) based on your IP address.
Information we obtain from third-party sources. We also obtain the types of information described above from third parties. These third-party sources include, for example: · Third-party partners. Third-party applications and services, including social networks you choose to connect with or interact with through our services.
· Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
· Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that determine your device’s location based on its IP address.
Cookies, Mobile IDs, and Similar Technologies We use cookies, web beacons, mobile analytics and advertising IDs, and similar technologies to operate our websites and online services and to help collect data, including usage data, identifiers, and device information.
What are cookies and similar technologies? Cookies are small text files placed by a website and stored by your browser on your device. A cookie can later be read when your browser connects to a web server in the same domain that placed the cookie. The text in a cookie contains a string of numbers and letters that may uniquely identify your device and can contain other information as well. This allows the web server to recognize your browser over time, each time it connects to that web server. Web beacons are electronic images (also called single-pixel or clear GIFs) that are contained within a website or email. When your browser opens a webpage or email that contains a web beacon, it automatically connects to the web server that hosts the image (typically operated by a third party). This allows that web server to log information about your device and to set and read its own cookies. In the same way, third-party content on our websites (such as embedded videos, plug-ins, or ads) results in your browser connecting to the third-party web server that hosts that content. We also include web beacons in our email messages or newsletters to tell us if you open and act on them. Mobile analytics and advertising IDs are generated by operating systems for mobile devices (iOS and Android) and can be accessed and used by apps in much the same way that websites access and use cookies. Our apps contain software that enables us and our third-party analytics and advertising partners to access these mobile IDs.
How do we and our partners use cookies and similar technologies? We, and our analytics and advertising partners, use these technologies in our websites, apps, and online services to collect personal data (such as the pages you visit, the links you click on, and similar usage information, identifiers, and device information) when you use our services, including personal data about your online activities over time and across different websites or online services. This data is used to store your preferences and settings, enable you to sign-in, analyze how our websites and apps perform, track your interaction with the site or app, develop inferences, deliver and tailor interest-based advertising, combat fraud, and fulfill other legitimate purposes. We and/or our partners also share the data we collect or infer with third parties for these purposes. For more information about the third-party analytics and advertising partners that collect personal information on our services, please see the “Our Disclosure of Personal Data” section of this statement.
What controls are available? There are a range of cookie and related controls available through browsers, mobile operating systems, and elsewhere. See the “Choice and Control of Personal Data” section below for details.
Use of Information We use the personal data we collect for purposes described in this privacy statement or as otherwise disclosed to you, subject to the limitations addressed in the Protected Health Information Section above. For example, we use personal data for the following purposes:
Product and service delivery. To provide and deliver our Service, including troubleshooting, facilitating your movement through the Service, confirming your location, improving, and personalizing those services. Categories of Personal Data Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information, geolocation data, usage data, inferences.
Categories of Personal Data Contact information, demographic data, payment information, content and files, biometric information, identifiers and device information geolocation data, usage data, inferences.
Sensitive information: government ID, account access information, precise geolocation data, sensitive demographic data, contents of communications, genetic data, biometric information for identification, health data for collecting and analyzing, information about sex life or sexual orientation for collecting and analyzing.
Product improvement, development, and research. To develop, test, or improve the Service and content, features and/or products or services offered via the Service. Additionally, to Identify or create new products or services. Lastly, to analyze traffic and user behavior or activity to and through Service.
No Mobile information will be shared with third parties/affiliates for the use of marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Third party analytics and advertising companies also collect personal data through our website and apps, including identifiers and device information (such as cookie IDs, device IDs, and IP address), geolocation data, usage data, and inferences based on and associated with that data, as described in the “Cookies” section of this statement. These third-party vendors may combine this data across multiple sites to improve analytics for their own purpose and others. For example, we use Google Analytics on our website to help us understand how users interact with our website; you can learn how Google collects and uses information at www.google.com/policies/privacy/partners. Other third-party analytics and advertising providers we use on our websites include, for example: Google(Double Click) for Advertising Analytics Privacy Policy:
https://policies.google.com/technologies/partner-sites Manage Settings(Opt-Out):
https://adssettings.google.com/ Twittter Advertising Privacy Policy:
https://twitter.com/en/privacy Manage Settings(Opt-Out)
https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads Facebook Audiences for Adverting Privacy Policy:
https://www.facebook.com/privacy/explanation Mange Settings (Opt-Out)
Google Analytics Privacy Policy:
www.google.com/policies/privacy/partners Manage Settings (Opt-Out)
Choice and control of personal data We provide a variety of ways for you to control the personal data we hold about you, including choices about how we use that data. In some jurisdictions, these controls and choices may be enforceable as rights under applicable law. If you wish to access, copy, download, correct, or delete personal data about you that we hold, please contact info@steelwavesolutions.us You can choose whether to receive promotional communications from us by email or SMS. If you receive promotional email or SMS messages from us and would like to stop, you can do so by replying STOP or UNSUBSCRIBE to that message or by contacting us at info@steelwavesolutions.us These choices do not apply to certain informational communications including surveys and mandatory service communications. There are certain browser and platform controls that may be available to you in order to opt-out from or otherwise control targeted advertising as described below. You can use the opt-out controls offered by the organizations our advertising partners may participate in, which you can access at: · NAI (http://optout.networkadvertising.org) · DAA (http://optout.aboutads.info/) You can use the other cookie or mobile ID controls described below. These choices are specific to the device or browser you are using. If you access our services from other devices or browsers, you will need take these actions from those systems to set applicable controls for those systems. Some privacy laws define “sale” broadly to include some the disclosures described in the “Our Disclosure of Personal Data” section above. To opt-out from such data “sales” you can contact info@steelwavesolutions.us.
Browser or platform controls. Cookie controls. Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our website. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
Global Privacy Control. Some browsers and browser extensions support the “Global Privacy Control” (GPC) or similar controls that can send a signal to the websites you visit, indicating your choice to opt-out of certain types of data processing, including data sales and/or targeted advertising, as specified by applicable law. When we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting or similar control that is recognized by regulation or otherwise widely acknowledged as a valid opt-out preference signal. Do Not Track. Some browsers include a “Do Not Track” (DNT) setting that can send a signal to the websites you visit, indicating you do not wish to be tracked. Unlike the GPC described above, there is no common understanding of how to interpret the DNT signal; therefore, our websites do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the GPC, cookie controls, and advertising controls described above.
Mobile advertising ID controls. iOS and Android operating systems provide options to limit tracking and/or reset the advertising IDs.
Email web beacons. Most email clients have settings that allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images. Except for the automated controls described above, if you send us a request to exercise your rights or these choices, to the extent permitted by applicable law, we may decline requests in certain cases. For example, we may decline requests where granting the request would be prohibited by law, could adversely affect the privacy or other rights of another person, would reveal a trade secret or other confidential information, or would interfere with a legal or business obligation that requires retention or use of the data. Further, we may decline a request where we are unable to authenticate you as the person to whom the data relates, the request is unreasonable or excessive, or where otherwise permitted by applicable law. Finally, please note that this Privacy Policy applies only to your “personal information,” which is separate from “medical information” or “protected health information.” To understand our information practices and your rights with respect to such information, visit the Medical Groups Notice of Privacy Practices.
Right to Opt-Out / “Do Not Sell or Share Personal Information”
You have the right to opt out of any future “sales” or “sharing” of personal information as defined by the California Consumer Privacy Act (CCPA). We may allow advertising or analytics providers to collect limited technical data (such as cookies, IP addresses, or device IDs) to improve our website performance.However, we do not sell, share, or disclose any customer contact information, mobile numbers, or SMS opt-in data with any third parties or affiliates.To request opt-out or exercise your privacy rights, please contact us at info@steelwavesolutions.us.
.com or using a Global Privacy Control. We respect your right to control your personal information. You may contact us at info@steelwavesolutions.us at any time to request access to, correction of, or deletion of your data.We do not sell or share personal information with any third parties or affiliates for marketing or advertising purposes. All personal and SMS consent data is handled securely and used only to provide our services in accordance with applicable privacy and communication laws.
Security and Policy Updates
We use reasonable physical, technical, and administrative measures to protect the information under our control. You are responsible for keeping your account credentials secure and for all activity under your account. If you believe your account security has been compromised, please contact us immediately at info@steelwavesolutions.us
You may choose to opt out of receiving marketing emails by contacting us, and you can stop SMS messages at any time by replying STOP. Please note that we may still send you non-marketing or service-related communications as needed to maintain your account.
Steelwave Solutions LLC may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contacting Us If you have any questions about this privacy policy, please contact us via email at :-info@steelwavesolutions.us.